Maxxus, Aspen, Optima, Cameo, Majesta, Altamar, Marin, Capri, Constance, Victoria, Chelsee, Hamilton, Certa, Montclair, Hartford, Hawthorne, Edison, Peyton:
Dover, Denali, Tacoma:
GrandeeNXT (GGN), EnvoyNXT (KKN), Grandee(GG), Envoy(KK), Vanguard(VV), Aria(AR) Models:
JetsetterNXT(JTN), Sovereign(II) Model:
Prodigy(H), Jetsetter(JJ) Models:
Where should I locate my new tub?
We always recommend clients place the hot tub outdoors as close to the house access door as realistically possible. The farther away it is, the less likely you are to use it during a rain shower or in the cold of winter, and many first time spa owners do not realize these are some of the best times to experience the hot tub.
Next, take into account the actual features of the spa: print a picture of the model(s) you are considering and look for where the hot tub features will be. Where are the primary seats facing? Where is the entry step? Where will the coverlift leave the cover? Remember you will be in a seated position most of the time in the spa, so take a chair around and explore the views.
As you are getting ready, contact with us and we would be happy to discuss options and do an in home consultation.
What do I need to prepare on site for the hot tub?
The home owner's responsibility for "full delivery" (hot tub is heating when we leave) are as follows:
A solid, flat, close to level surface. To preserve your investment we recommend a concrete slab, solid deck, or tight "paver slab" as a foundation. Please consult the delivery information section for more information.
Only 120 volt spas come with a "cord". Many of these spas require a 20 Amp outlet, which is not the standard 15 Amp outlet found commonly around the house. This outlet shall be more than 5' from the spa water and within 10' of the spa cabinet. We never recommend using an extension cord, and the use of one could invalidate the hot tub warranty.
All 240 volt hot tubs require an "electrical whip" provided by your licensed electrician ready for connection into the spa control box. Please have your electrician contact us and consult the owner's corner before starting work. Do not leave whip too short.
Water is provided with a garden hose: there are no permanent water connections.
How much will my electrical bill go up?
Short answer is: $20-$60 a month.
Longer answer is: locally PG&E sells us electricity using a 4 tier based system, this allows a range of $0.13 - $0.35 per kWh, based on total usage, season, and zip code. Once your electricity bill goes into the next tier, all additional electricity consumed that month will be at the higher rate.
These factors, as well as the gallons of water in the spa, quality of cover, and even wire size and length are what contribute to a large swing in the possible cost per month. The majority of our customers report the cost to be in the $20-$60 range.
As a company our primary focus has always been picking the most energy efficient hot tubs on the market to bring down the total cost of ownership.
Can I try out a hot tub before I buy?
Of course. We consider a spa to be a major household purchase, and as such, we encourage you to hop into the different models and see what seats you prefer. We offer 2-3 tubs filled, sanitized, and ready for a private test soak. If we have a dry model on the showroom floor you want to try out, we can accommodate that was well. With a little notice we can fill most models we display.
How long until the spa is hot?
Usually a spa is kept at 99°-102°.
Most of our local ground water is 50°-55°.
A spa hooked up 220 volts should heat around 6°-8° an hour, so about 6-7 hours.
A hot tub hooked up 120 volts will usually gain 2°-3° per hour, or about 18-20 hours to get hot.
These values can vary based on volume of the spa, and ambient temperature.
Feel free to stop by our forums if you have more questions, or just contact us directly.
How often should I change my hot tub water?
Spa water should be changed every 3-4 months. After this time the total dissolved solids (TDS) in the water build up to a point where the water does not react properly to the chemicals you add. It takes more chemicals to balance and sanitize the water. TDS can also greatly impact the clarity of the water since they cannot be filtered out by traditional methods. Also fresh water just feels great!
What is the maintenance on the filter?
We recommend a monthly hosing off of the filter. Every 3-4 months, soak the filter overnight in a commercial filter cleaner and water solution, then rinse it thoroughly.
Filters are plugged up by two types of material: organic and mineral. Organic material includes oils, grease, skin cells, etc. Mineral buildup is formed from different minerals found in water naturally, calcium being the most common. Commercial filter cleaners offer a soap to degrease and help wash away the organics, and an acid to loosen and dissolve some of the minerals trapped in a filter weave. Most cleanable filters should be replaced about every 2 years.
Many modern spas use micro-filtration also, they use a disposable filter with a much tighter weave. These filters must be replaced frequently and are usually not cleanable.
Filters are the kidney of the spa, they filter out the particulate matter and keep the water looking clean and clear. Dirty filters can have many unseen drawbacks as well, including: weak jet performance, overworking jet motors, heating and flow related errors, and even shortened circulation pump life.
How long after adding chemicals do I have to wait before entering the water?
With most products the tub is ready to use after ten minutes, enough time for the chemical to disperse throughout the spa and dilute fully into the water. We recommend using shock treatments and chlorine dosing after your last hot tub use of the day, allowing them all night to function and dissipate before your morning soak.
How do I winterize my spa?
In our local relatively temperate winter we do not normally recommend shutting down your hot tub since this can be quite a nice time to enjoy them.
If you do want to winterize the unit follow your normal drain, filter clean, and surface wipe down routine. Leave any bottom drains open. The best final step is to take a wet-dry shop-vac and actually go around and vacuum out the water out of all the jets, you can usually hear when there is no more water being pulled out of a line, go around all the jets until the lines are clear. Clip down and tarp your cover.
If I put in too much chlorine into my hot tub what should I do?
If you take your chlorine level above 5 parts per million, you should not enter the spa.
Chlorine breaks down fairly quickly in sunlight and heat. If you over chlorinate your spa, simply open the lid and let the chlorine levels fall down below the 5 ppm range, it is now safe to enter. If you leave it open long enough it will drop completely.
My spa topside or control panel is blank, no lights, no functions. Now what?
Always the first step with modern electronics is to reboot them, much like a computer. Turn power off, wait a few, then turn power back on.
With a 120 volt spa, unplug it for 10 seconds and plug it back in, then look for a small light on the plug, if you see no light, check your house breakers and then contact us.
With a 240 volt spa, you should have a house breaker labeled, turn it off, wait 10 seconds, then back on. If still no functions, contact us.
My heater has gone out, how much is a new one?
Well honestly this one is here as kind of a joke, because we do hear this all the time. In most modern top of the line hot tubs the heater has been over engineered to reduce its fail rate, so much, that just because the spa is not hot enough, there are a few things to check before a more expensive heater replacement. Please contact us or read on below. If it is the heater we can certainly get you a quote.
My Sundance Spa reads "FLO", or "FL1", and isn't heating! What do I do?
This is a flow error for a Sundance spa. This error is most commonly caused by a dirty filter, it may be time to clean or replace your filter. If you have a MicroClean filter it usually means it needs to be replaced. If you just recently changed the water you could have an air lock in the heating system, consult the owners manual to resolve the air lock.
My Sundance Spa reads "----" or "---" (watchdog mode) on the display! What do I do?
This message is called watchdog. Watchdog can be caused by inconsistent power, to test turn off the tub for 60 seconds, then reapply power. If it appears quickly you most likely have a problem with your temperature sensor or the capacitors on your main circuit board.
No functions will work during this error.
For a more detailed explanation look on our forum subject on the matter.
My Hot Spring Spa has both power and ready lights blinking!
This error message means the pressure switch is open when it is not expected to be, this is usually related to a flow restriction or slow flow, commonly a dirty filter. If this is happening after a water refill there may be an airlock present in the heating system. A faulty circulation pump can cause this error, as can a faulty switch. Power off for 30 seconds then power on will reset. The hot tub will not heat during this mode.
My Hot Spring Spa has a blinking power light, and isn't heating!
This error message means the high limit thermistor (sensor) has been activated, this is usually related to a flow restriction or slow flow, commonly a dirty filter. If this is happening after a water refill there may be an airlock present in the heating system. A faulty circulation pump can cause this error, as can a faulty thermistor. Power off for 30 seconds then power on will reset. The hot tub will not heat during this mode.
My Hot Spring Spa has a blinking ready light, and isn't heating!
This error message means there is a error in communication with the temperature thermistor (sensor), this could mean it has failed, or has come unplugged. In some cases a failure between the control panel and control board can cause this message. Power off for 30 seconds then power on will reset. The hot tub will not heat during this mode.
My tub heats to a tepid 70°- 85°, but not past, what's that?
The first thing to check is the heating cycle settings, most spas can be set to only heat during certain times. Sometimes this is set through a digital topside, or by a time clock on the control pack. If a tub has been programmed to only heat one hour a day, it is unlikely it will ever reach full temperature, even more so in the winter.
These setting are commonly adjusted or confused in households with children, but any set of busy hands can do it! Consult your owners manual or contact us if you think this may be the case.
Help, my tub is still not heating!
If you see none of the error messages listed above, the best final step is to make sure you have nothing in the spa (leaves, rubber ducks, etc) and temporarily remove the spa filter completely, close it up and let it run overnight.
If it heats up, consider the last time the filters were replaced, with proper cleaning they last 2 years.
If you still are getting no heat from your spa, it is best to contact us, you probably have a less common malfunction.